frequently
asked questions

That’s okay. We can still talk with you, answer questions, and help you understand your options so you can make the right decision when you’re ready.

Yes. If something doesn’t feel right, it’s okay to reach out. Our team can talk through your situation and help you decide what kind of support might be helpful, no pressure.

You can absolutely reach out on their behalf. We can guide you on how to support them and explain what options may be available.

This is a safe, in-person setting where individuals can receive immediate support, stabilization, and detox services if needed.

Call Mobile Crisis if you or someone else is experiencing a mental health or substance-related crisis and needs immediate support.

Our team can come to you, assess the situation, and help stabilize things safely while connecting you to the right next steps.

Mobile Crisis serves multiple counties, including Warren, Durham, Person, Alamance, Orange, and Chatham.

Programs are generally voluntary, but this can depend on the specific situation. Our team will explain your rights and expectations before you begin.

Yes, but there may be guidelines on what is allowed for safety reasons. We’ll provide a list of approved items before you arrive.

In most cases, yes. Communication with family is encouraged, though it may be structured depending on the program.

Length of stay depends on the program and your individual needs. Some services are short-term, while others (like residential recovery) are longer.

We believe cost should not be a barrier to care. Our team can help you understand your options, including insurance and financial assistance.

Your privacy is important. We follow strict confidentiality guidelines, and your information is not shared without your consent, except where required by law.

Yes. All services are confidential and follow privacy laws to protect your information.

Seeking help is a positive step. Our focus is on care and recovery. If you have concerns about your specific situation, we encourage you to talk with our team.

Yes. Your privacy is important to us. Freedom House follows strict confidentiality and privacy laws to protect your information.

No. Our focus is on providing care and support—not punishment. Seeking help is a step toward recovery.

No. Receiving treatment is confidential and does not appear on standard background checks.

No. Your information is not shared with your employer without your permission, except in rare situations required by law.

No. Your treatment information is private and not accessible to employers.

If you are an adult, your information is not shared without your consent. If you are under 18, a parent or guardian may be involved depending on the situation.

Yes. You can provide written permission if you would like us to share information with a specific person or provider.

There are limited situations required by law, such as immediate safety concerns. If this applies, our team will explain it to you.

You can request an appointment through our website or contact a clinic directly. Our team will help you find the right next step.

A member of our team will reach out to you to talk through your needs and help schedule the appropriate services.

You can select the location closest to you, or our team can help guide you to the best option based on your needs.