Facility-Based Crisis
24/7/365 Support for Adults in North Carolina
Facility-Based Crisis
Our 16-bed Facility-Based Crisis unit in Chapel Hill provides immediate, compassionate support for adults experiencing acute substance use or mental health emergencies. The unit offers medication-assisted treatment and medication stabilization to help individuals achieve stability and begin their recovery journey. With around-the-clock care, we empower individuals to regain control over their lives in a supportive environment.
Services We Provide
- Crisis Assessment
- Psychiatric Evaluation
- Vital Signs Monitoring
- Peer and Staff Lead Support Groups
- Medical Evaluation for Hospitalization if Needed
- Assistance Creating Long-term Treatment Plans
How It Works
Facility-Based Crisis often serves as the first step to long-term recovery. During a stay in the Crisis unit, individuals stabilize by alleviating acute symptoms, detoxing from alcohol or drugs, or adjusting their medication regimen. Our staff will also support clients in the development of an individualized plan for ongoing recovery.
Arrival
Upon arrival, you will be greeted by our staff and provided with a demographics form to complete, with assistance available if needed. Once completed, the information will be returned to the front desk staff.
Initial Triage
A staff member will complete a brief triage assessment by asking a few questions about your current concerns, mental health and substance use history, and the reason you are seeking care.
Nursing Assessment
You will receive a comprehensive assessment, including obtaining your vital signs and reviewing your medical, mental health, and substance use history, and any medical concerns you may have.
Intake Completion
Our staff will complete the remainder of the intake process including a personalized, recovery-focused treatment and discharge plan.
Orientation to the Unit
You will be provided with scrubs, toiletries, and clean linens as we show you where to change. Your belongings will be secured in our property room. Please avoid bringing valuables. You will also be shown your assigned room and oriented to the facility.
Eligibility
Individuals aged 18 and older, experiencing acute substance use or mental health emergencies, are eligible for facility-based crisis services.
Please contact your nearest Facility-Based Crisis if you are:
- Experiencing severe mental health symptoms that pose a risk to your safety
- Undergoing withdrawal symptoms from substances that require medical monitoring
- Having an acute substance use crisis that cannot be managed at home
- Struggling with unstable medication regimens that need immediate adjustment
- Facing a significant emotional or behavioral breakdown that prevents you from functioning normally
Facility-Based Crisis vs Mobile Crisis?
Facility-Based Crisis offers a longer-term, inpatient environment for individuals needing close monitoring and care, such as during substance withdrawal or mental health crises. The Mobile Crisis Team arrives at your location to de-escalate immediate situations, providing support when emotions run high or circumstances feel overwhelming.
Frequently Asked Questions
How long is the FBC program?
The Facility-Based Crisis (FBC) program provides short-term stabilization services for up to 7 days.
What insurance plans are accepted?
We accept all Medicaid Standard and Tailored Plans. We also accept uninsured clients from all North Carolina counties.
Is this a hospital?
No. While we have nurses and a medical team on-site, we are not a hospital and do not provide services such as bloodwork, IV therapy, or emergency medical procedures.
Can my family visit me during my stay?
Because the program is short-term and focused on stabilization, visitors are not permitted during their stay.
Do I need to bring my own hygiene products?
No. We provide basic hygiene supplies. Our goal is to ensure you have the essentials needed during your stay.
What items should I bring?
We recommend bringing enough socks, underwear, and bras for up to 7 days; any prescribed medications in their original containers; a pair of shower shoes or slippers. You can also bring books, bibles or other religious materials, journals. Please do not bring valuables, as the facility is not responsible for lost or stolen items.
Will someone help me plan for care after the program ends?
Yes. Your counselors will work with you throughout your stay to discuss treatment options, provide education and support, assist with discharge planning, and help connect you with appropriate services based on your individual needs.
Do I need to bring my own food?
No. We provide meals and snacks daily during your stay.
Can I smoke or vape while at the facility?
No. We are a tobacco-free campus. However, nicotine replacement options are available during your stay to help manage cravings.
